Ordering something personalised for the first time can feel uncertain. Here is exactly what happens when you work with us.
1. Share your idea
Send us your idea through the custom request form, contact form, WhatsApp or email. Helpful details include names, dates, wording, any logo or photo, the item you'd like and when you need it.
2. Receive a clear quote
We reply with a fixed price that includes design work. There are no hidden fees — the price we agree is the price you pay.
3. Approve your design proof
Before anything is engraved, we send a digital proof showing layout, fonts and sizing. We'll adjust it until you're completely happy. Nothing goes on the laser until you say yes.
4. We engrave and check
Your piece is engraved in our Sussex workshop, then checked by hand for quality and accuracy.
5. Careful delivery
We package every item securely and deliver across the UK. Most orders are completed within 5-7 working days of design approval.
Our satisfaction guarantee
If something isn't right with the engraving, we'll put it right. Simple as that.
Ready to Start Your Project?
We're on a break until April 2027, but you can browse our work now and join the waitlist on our homepage to hear first when we reopen.